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Important Notice for Pet Owners
Health certificate endorsements may take several business days and are often completed just 1–2 days before travel. Mailing can add extra time, and incomplete paperwork may delay or prevent endorsement.
For updates, contact your accredited veterinarian. They submit your documents and can track endorsement status through the Veterinary Export Health Certification System (VEHCS). Due to high volume, USDA cannot provide individual status updates.
Plan ahead: Have a backup plan in case your certificate isn’t ready—such as leaving your pet with a caretaker or adjusting travel dates.
Other tips:
- If mailed documents are missing, contact the courier. Lost packages must be reissued through VEHCS by your veterinarian.
- Pet owners cannot submit documents to USDA offices. All submissions must be made by the veterinarian through VEHCS.
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Other Inquiries
The Customer Service Center is currently experiencing an influx of inquiries. We're working hard to get to yours as soon as we can! Thank you for your patience.
If you're checking the status of a pet health certificate, contact your accredited veterinarian. They submit your documents and can track endorsement status through the Veterinary Export Health Certification System (VEHCS). Due to high volume, USDA cannot provide individual status updates.
General Public (including pet travel and veterinary accreditation)
APHIS Customer Service Center
Email: aphis.customersupport@usda.gov
Phone: 844-820-2234
Monday–Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
Press and Media
APHIS Public Affairs Team
Email: aphispress@usda.gov
Monday–Friday, 8:30 a.m. to 5:00 p.m. Eastern Time
APHIS Partners and Stakeholders
For inquiries from Federal, State, and Tribal partners; industry; and nongovernmental organizations:
Katrina Rudyj
Advisor for State and Stakeholder Relations
Email: katrina.e.rudyj@usda.gov
Phone: 202-799-7029
Members of Congress and Their Staff
APHIS Website Support
Members of the public: Contact the APHIS webmaster to report a website problem (such as a broken link or 404 error) or request a website change or enhancement.
APHIS employees: Submit all web requests to the APHIS Web Request System.
Address
U.S. Department of Agriculture
Animal and Plant Health Inspection Service
George Washington Carver Center
5601 Sunnyside Ave.
Beltsville, MD 20705
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