Contact Us

Last Modified: February 04, 2026

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Contact Directories

Find contact information for these topics:

Other Inquiries

The Customer Service Center is currently experiencing an influx of inquiries. We're working hard to get to yours as soon as we can! Thank you for your patience.

If you're checking the status of a pet health certificate, contact your accredited veterinarian. They submit your documents and can track endorsement status through the Veterinary Export Health Certification System (VEHCS). Due to high volume, USDA cannot provide individual status updates.

General Public (including pet travel and veterinary accreditation)

APHIS Customer Service Center

Hours of Operation:

Monday–Friday, 9:00 a.m. to 5:00 p.m. Eastern Time

Press and Media

APHIS Public Affairs Team

Hours of Operation:

Monday–Friday, 8:30 a.m. to 5:00 p.m. Eastern Time

APHIS Partners and Stakeholders

For inquiries from Federal, State, and Tribal partners; industry; and nongovernmental organizations:

Katrina Rudyj

Advisor for State and Stakeholder Relations

Members of Congress and Their Staff

R. Andre Bell

Legislative Director

APHIS Website Support

Members of the public: Contact the APHIS webmaster to report a website problem (such as a broken link or 404 error) or request a website change or enhancement.

APHIS employees: Submit all web requests to the APHIS Web Request System

Address

U.S. Department of Agriculture 
Animal and Plant Health Inspection Service
George Washington Carver Center
5601 Sunnyside Ave.
Beltsville, MD 20705
Directions