Are you travelling to or from another country and bringing along Fluffy or Fido? You’ll need to meet the animal health requirements of the country you are visiting. This can involve getting a health certificate, updating vaccinations, completing disease testing, and having your paperwork reviewed and endorsed by APHIS. Travel with your Pet website
Animals, plants, imports, exports, and much more—send your questions to Ask USDA
and get a speedy reply. You can also search Ask USDA's
comprehensive knowledge base for answers to hundreds of commonly asked questions.
APHIS Customer Service Center
If you can't find what you're looking for, please contact us.
Monday-Friday - 8:30 a.m. to 5:00 p.m. ET
In recognition of Independence Day, the APHIS Customer Service Call Center will be closed on Friday, July 3rd. The office will reopen on Monday, July 6th.
ePermits Contact and Technical Support
Visit the ePermits Technical Support Page
to find permitting contact numbers and emails for questions regarding Import/U.S. Transit, Export, and Pet Travel. This page also provides information on how to reset forgotten User ID and passwords and ePermits Help Desk hours of operation.
Plant Import Information
Phone: PPQ's Permit Services
Email: Permit Services at firstname.lastname@example.org
Plant Export Information
For additional questions concerning Export Certifications, you may reach out to your State or State of export by contacting an Export Certification Specialist.
Report a suspected plant pest or disease.
Permits (ePermits), Notifications, Petitions
For questions and assistance regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports please contact the appropriate office listed below:
Plants and Plants Products
Phone: 301-851-2046 or
Toll free: 1-877-770-5990
Pest Permits and Noxious Weeds
Toll free: 866-524-5421
Genetically Engineered Organisms
ePermits Technical Support
Plant Imports (Contact Information)
Domestic Travel (Intrastate and Interstate Movement): For questions related to the movement of plants and plant products from one State to another or within a State, contact the State Plant Health Director.
ANIMALS AND ANIMAL PRODUCTS
Animal and Animal Product Export Information
Imports (bring into the U.S. from another country)
Phone Number: 301-851-3300, option 4
(includes semen, embryos...) VS.Live.Animals.Import.Permits@usda.gov
Organisms and Vectors
Report a concern about animal welfareSearch Active Licensees, Registered Facilities, Annual Reports, and Inspection Reports
using the Animal Care Public Search Tool
WILDLIFE DAMAGEWildlife Services Contact Information
Contact the APHIS Webmaster to:
- report a website problem, such as a broken link or 404 error;
- request a website change or enhancement;
- send general correspondence to the webmaster;
If you have questions about Pet Travel, Veterinary Accreditation, Imports, Exports, Permitting, or other business-related inquiries, please contact the APHIS Customer Call Center at 1-844-820-2234, Monday-Friday - 8:30 a.m. to 5:00 p.m. ET, CustomerServiceCallCenter@aphis.usda.gov or visit the Ask USDA website.