Contact the APHIS Customer Service Call Center
Monday-Friday - 8:30 a.m. to 5:00 p.m. ET
The APHIS Customer Service Call Center will be closed
November 24th – 25th in observance of the holiday.
For pet travel calls, visit: https://www.aphis.usda.gov/aphis/pet-travel
or contact the APHIS Veterinary Services' National Import Export Services
Center at 301-851-3300.
For plant imports, visit:
or call 301-851-2046/877-779-5990 (Toll-Free) for the APHIS Plant Protection
and Quarantine’s (PPQ) Permit Services unit. You may also send an email to
Permit Services at email@example.com.
For plant exports, visit:
https://www.aphis.usda.gov/aphis/ourfocus/planthealth/SA_Export or contact
PPQ’s Export Services at 301-851-2309, or by email at
PPQExportServices@aphis.usda. For additional questions concerning Export
Certifications, you may reach out to your State or State of export Export
Certification Specialist at: https://www.aphis.usda.gov/aphis/ourfocus/planthealth/sa_export/ct_export_certification_specialists.
For questions and assistance regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports please contact the appropriate office listed below:
Plants and Plants Products
Phone: 301-851-2046 or
Toll free: 1-877-770-5990
Pest Permits and Noxious Weeds
Toll free: 866-524-5421
Domestic Travel (Intrastate and Interstate Movement): For questions related to the movement of plants and plant products from one State to another or within a State, contact the State Plant Health Director.
Exports Call Center: 301-851-3300
Organisms and Vectors:
Imports (bring into the U.S. from another country)
Search Active Licensees, Registered Facilities, Annual Reports, and Inspection Reports using the Animal Care Information System (ACIS) Search Tool
To find contact information for USDA agencies, offices, and personnel, please use one of the following directories.