Permitting Technical Support

Import/U.S. Transit Questions

Questions regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports:

Plants and Plants Products:
Telephone Number: 301-851-2046 or Toll free: 1-877-770-5990
E-mail: Plantproducts.permits@usda.gov

Pest Permits and Noxious Weeds:
Telephone Number: 301-851-2357 or Toll free: 866-524-5421
Email: Pest.Permits@usda.gov

Animal Products, including Organisms and Vectors:
Telephone Number: 301-851-3300, Option 4
Fax Number: 301-851-2239
Email: APIE@usda.gov

Live Animals:
Telephone Number: 301-851-3300, Option 2
Fax Number: 301-851-2239  
Email: VS.live.animals.import.export@usda.gov

Genetically Engineered Organisms: 

Telephone Number: 301-851-3930
Email: biotechquery@usda.gov

Export

Plant Export Questions
Telephone Number: 301-851-2309
Email: PPQExportServices@usda.gov

Animal and Animal Product Export Questions
Animal and Animal Product Export Questions
Telephone Number: 301-851-3300, Option 4 (animal products) or Option 2 (live animals)
Email: APIE@usda.gov

Pet Travel

Pet Travel Questions
Telephone: 301 851 3300, option 1
Email: CustomerServiceCallCenter@usda.gov

User IDs and Passwords

• Reset forgotten User ID or Password
  

Locked Account

If you are unable to reset your password online and are receiving a message such as:

• Your USDA eAuthentication account has been disabled due to inactivity  
• You cannot access your account at this time  
• eAuthentication Status – Account Expired

Visit the USDA eAuthentication Website for help.

eAuthentication Frequently Asked Questions

Technical problems with the ePermits system

The ePermits Help Desk is open Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Standard Time, excluding Federal holidays.

• 1-866-794-2827 (U.S. toll free)
• 1-919-855-7888 (international).
• Email: ePermitsHelp@usda.gov.