I have a system account and DON’T know either my username or password or my password has expired:
Contact the APHIS Technical Assistance Center (ATAC) at 1-877-944-8457, Option 1 or email email@example.com.
ATAC will provide Metastorm – the platform that the system operates on – account support to you regardless of your affiliation to APHIS. Identify yourself and request a password reset or your username.
You must also have access to the Plant Protection Act 7721 (PPA 7721) Suggestion System. To request access click here and select the application PPA 7721 Suggestion1. It may take a few days for you to receive the email stating access has been granted.
To log into the PPA 7721 Suggestion Submission System, click here. The system’s platform, Metastorm, works best with Microsoft Internet Explorer (IE) version 9 or 10. If using version 11, close all other programs on your computer as well as any other IE windows that may be open. Any other type of browser (such as Firefox, Opera, and Chrome) may NOT work properly, especially if running on an operating system other than Microsoft Windows.
Enter your username and password to access the PPA 7721 Suggestion Submission System.