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Animal and Plant Health Inspection Service
U.S. Department of Agriculture

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APHIS Core Message Help Desk

Need help?


The U.S. Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) is excited to announce the launch of its new APHIS Core Message Set Help Desk to help improve user experience! The help desk is available to review stakeholder message sets, explain error codes and flags, provide disclaim guidance, and answer general message set questions.

APHIS Core Message Set Help Desk
Telephone: 1-833-481-2102
E-mail:  ace.itds@usda.gov

Hours (Eastern Standard Time)
Monday through Friday, 7:00 am to 11:00 pm
Saturdays, beginning March 15, 2021, 8:00 am to 4:00 pm

When users call the Help Desk,

  • Select Option 1 for new inquiries
  • Select Option 2 for existing inquiries with a reference ticket
  • Provide their full Message Set transmission and associated error codes if your inquiry concerns either topic
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