External Users - Training Presentations - eFG Workflow power point, videos ranging from basic navigation to processing reports, and webinars for external users.
Internal Users - Getting Started - Browser configuration, eFG roles, the ASC process for requesting a role for ezFedGrants, the security form, and validating your new user role.
Internal Users - What's Next? - Overview and navigation. The “Where Do I Begin?” document explains what a Grants Specialist needs to do before starting an opportunity or agreement.
Internal Users - Agreement Process - How to create and approve an opportunity in Pega. How to process an agreement, amendment, claim, report or closeout request in Pega or CRM. Internal Users - Application Review Process (ARP) – The ARP process.
Internal Users - Troubleshooting Problems - Contact record troubleshooting, especially the “over-write” issue.
Internal Users - Reference Materials - eFG Workflow, HANA reporting, a description of Smart Numbering, the APHIS Reference Guide, and the Business roles in Excel format.
Internal Users - Training Presentations - Webinars for internal users.
Communications - External and internal communications regarding eFG implementation in APHIS.