(Processing of the On-Hold Shipment Notification application usually takes 1-5 business days).
IF AN EMERGENCY ACTION NOTICE (EAN) PPQ 523 HAS BEEN ISSUED FOR THIS SHIPMENT, PLEASE CONTACT AN AGRICULTURE QUARANTINE INSPECTION VETERINARY MEDICAL OFFICER (AQI VMO Contacts). DO NOT CONTACT STRATEGY & POLICY (S&P).
IF SHIPMENTS HAVE BEEN PLACED ON HOLD BY THE DEPARTMENT OF HOMELAND SECURITY (DHS), CUSTOMS AND BORDER PROTECTION (CBP) BECAUSE THEY DO NOT MEET USDA VS S&P AGRICULTURE IMPORT REQUIREMENTS, IT MAY BE DUE TO ONE OR MORE OF THE FOLLOWING REASON(S):
___ Agricultural Select Agents Staff (301-851-3300, Option 3)
___ Center for Veterinary Biologics (515-337-6100)
___ U.S. Fish and Wildlife Service (800-344-9453)
___ Food and Drug Administration (FDA) (301-796-0356)
___ Centers for Disease Control and Prevention (CDC) (800) 232-4636
CONTACTING S&P AND REQUESTING ON HOLD COMPLIANCE ASSISTANCE DOES NOT GUARANTEE REMOVAL OF THE AGRICULTURE HOLD. S&P will try to work with you to try to bring the shipment into compliance, but the shipment will be subject to re-export or destruction if this is not possible. In order to have the Agriculture hold removed, you must satisfy the import requirements for both CBP and USDA.