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Animal and Plant Health Inspection Service
U.S. Department of Agriculture
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Contact Us

APHIS Customer Service Center

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If you can't find what you're looking for, please contact us.

Monday-Friday - 9:00 a.m. to 5:00 p.m. ET

Pet Travel

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Are you travelling to or from another country and bringing along Fluffy or Fido? You’ll need to meet the animal health requirements of the country you are visiting. This can involve getting a health certificate, updating vaccinations, completing disease testing, and having your paperwork reviewed and endorsed by APHIS. Travel with your Pet website


graphic of a light bulbAnimals, plants, imports, exports, and much more—send your questions to Ask USDA and get a speedy reply.  You can also search Ask USDA's comprehensive knowledge base for answers to hundreds of commonly asked questions.

ePermits Contact and Technical Support

e permits logo graphicVisit the ePermits Technical Support Page to find permitting contact numbers and emails for questions regarding Import/U.S. Transit, Export, and Pet Travel. This page also provides information on how to reset forgotten User ID and passwords and ePermits Help Desk hours of operation.

Program or Office

Select a program to redirect to the Program's Contact Us Web Page.


Plant Import Information
Phone: PPQ's Permit Services 
301-851-2046/877-770-5990 (Toll-Free)
Email: Permit Services at

Plant Export Information
Phone: 301-851-2309

For additional questions concerning Export Certifications, you may reach out to your State or State of export by contacting an Export Certification Specialist.

Report a suspected plant pest or disease.

Permits (ePermits), Notifications, Petitions

For questions and assistance regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports please contact the appropriate office listed below:

Plants and Plants Products
Phone: 301-851-2046 or
Toll free: 1-877-770-5990

Pest Permits and Noxious Weeds
Phone: 301-851-2357
Toll free: 866-524-5421

Genetically Engineered Organisms   
Phone: 301-851-3877
ePermits Technical Support

Plant Imports (Contact Information)

Domestic Travel  (Intrastate and Interstate Movement): For questions related to the movement of plants and plant products from one State to another or within a State, contact the State Plant Health Director.


Animal and Animal Product Export Information

Imports (bring into the U.S. from another country)

Animal Products 
Phone Number: 301-851-3300, option 4

Live Animals (includes semen, embryos...)

Organisms and Vectors


Report a concern about animal welfare

Search Active Licensees, Registered Facilities, Annual Reports, and Inspection Reports using the Animal Care Public Search Tool


Wildlife Services Contact Information 


Contact the APHIS Webmaster to:

  • report a website problem, such as a broken link or 404 error;
  • request a website change or enhancement;
  • send general correspondence to the webmaster;

If you have questions about Pet Travel, Veterinary Accreditation, Imports, Exports, Permitting, or other business-related inquiries, please contact the APHIS Customer Call Center at 1-844-820-2234, Monday-Friday - 9:00 a.m. to 5:00 p.m. ET, or visit the Ask USDA website.

Additional Contacts

Address and Directions

photo of USDA building in Riverdale, MD

United States Department of Agriculture
Animal and Plant Health Inspection Service
4700 River Road
Riverdale, MD 20737

Directions to USDA Center at Riverside — APHIS Headquarters


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