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Animal and Plant Health Inspection Service
U.S. Department of Agriculture

Contact Us

Program or Office

Pet Travel

Are you travelling to or from another country and bringing along Fluffy or Fido? You’ll need to meet the animal health requirements of the country you are visiting. This can involve getting a health certificate, updating vaccinations, completing disease testing, and having your paperwork reviewed and endorsed by APHIS. Travel with your Pet website

Ask USDA

Animals, plants, imports, exports, and much more—send your questions to Ask USDA and get a speedy reply.  You can also search Ask USDA's comprehensive knowledge base for answers to hundreds of commonly asked questions.

APHIS Customer Service Center

If you can't find what you're looking for, please contact us.

1-844-820-2234
Monday-Friday - 8:30 a.m. to 5:00 p.m. ET
CustomerServiceCallCenter@aphis.usda.gov

In recognition of Thanksgiving the APHIS Customer Service Center will be closed on Thursday, November 26th and Friday, November 27th. Please leave us a voicemail or email and we will return your message. If you need help with Pet Travel or other USDA-APHIS programs, please visit, www.aphis.usda.gov or contact your local APHIS Veterinary Services endorsement office. You can find contact information in the Pet Travel section of our website. Thank you and we look forward to assisting you when we return on Monday, November 30th. We apologize for any inconvenience this may cause. 

ePermits Contact and Technical Support

Visit the ePermits Technical Support Page to find permitting contact numbers and emails for questions regarding Import/U.S. Transit, Export, and Pet Travel. This page also provides information on how to reset forgotten User ID and passwords and ePermits Help Desk hours of operation.

PLANTS

Plant Import Information
Phone: PPQ's Permit Services 
301-851-2046/877-770-5990 (Toll-Free)
Email: Permit Services at plantproducts.permits@usda.gov
  

Plant Export Information
Phone: 301-851-2309
Email: PPQExportServices@usda.gov

For additional questions concerning Export Certifications, you may reach out to your State or State of export by contacting an Export Certification Specialist.

Report a suspected plant pest or disease.

Permits (ePermits), Notifications, Petitions

For questions and assistance regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports please contact the appropriate office listed below:

Plants and Plants Products
Phone: 301-851-2046 or
Toll free: 1-877-770-5990
Email: plantproducts.permits@usda.gov

Pest Permits and Noxious Weeds
Phone: 301-851-2357
Toll free: 866-524-5421
Email: Pest.Permits@usda.gov

Genetically Engineered Organisms   
Phone: 301-851-3877
Email: biotechquery@aphis.usda.gov
ePermits Technical Support

Plant Imports (Contact Information)

Domestic Travel  (Intrastate and Interstate Movement): For questions related to the movement of plants and plant products from one State to another or within a State, contact the State Plant Health Director.

ANIMALS AND ANIMAL PRODUCTS

Animal and Animal Product Export Information

Imports (bring into the U.S. from another country)

Animal Products 
Phone Number: 301-851-3300, option 4
APIE@USDA.GOV

Live Animals (includes semen, embryos...) 
VS.Live.Animals.Import.Permits@usda.gov

Select Agents
ASAP@aphis.usda.gov

Organisms and Vectors
APIE@USDA.GOV

ANIMAL WELFARE

Report a concern about animal welfare

Search Active Licensees, Registered Facilities, Annual Reports, and Inspection Reports using the Animal Care Public Search Tool

WILDLIFE DAMAGE

Wildlife Services Contact Information 

APHIS Website

Contact the APHIS Webmaster to:

  • report a website problem, such as a broken link or 404 error;
  • request a website change or enhancement;
  • send general correspondence to the webmaster;

If you have questions about Pet Travel, Veterinary Accreditation, Imports, Exports, Permitting, or other business-related inquiries, please contact the APHIS Customer Call Center at 1-844-820-2234, Monday-Friday - 8:30 a.m. to 5:00 p.m. ET, CustomerServiceCallCenter@aphis.usda.gov or visit the Ask USDA website.

Additional Contacts

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