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MRPBS Publications - Human Resources Desk Guide |
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Supplement 4990A |
Issued: 7/96 |
Introduction
- What's Going to Change?
- Purpose of this Guide
- Audience
- Adapting HR Systems to Meet Teams' Needs
- Glossary
Section A--Planning for Human Resources Management in Teams
- Introduction
- Keys to Team HR Design
- Delineating Responsibilities
- Allocating Authorities
- Equipping Team Members for Leadership Roles
- Phasing in Changes
- Reviewing Processes and Systems
- Where to Go for Help
- Example: Delineation of Human Resources Responsibilities
Section B--Training in Team Competencies
- Team Training Needs
- Organizational and Professional Development Services
- New Team Start-up
- Integrating Team Start-up and the Zenger-Miller Curriculum
- Formal Training Resources Available from OPD
- References: Teams and Team Building
- References: Change Management Skills
Section C--Scheduling and Resources
- Introduction
- Establishing Work Schedules for Teams
- Managing Individual Schedules
- Leave: Authorities, Roles, and Methods
- Requesting Leave
- Approving Routine Leave Requests
- Approving Nonroutine Leave Requests
- Time and Attendance Reports
- Prioritizing Training Needs
- Approving Training
- Where to Go for Help
Section D--Position Classification and Organization
- Introduction
- Revising Position Descriptions
- Use of Generic Position Descriptions
- Pay Banding or "Pay for Skill"
- Leader Roles and Impact on Classification
- Rotating Team Leaders
- Permanent Team Leaders
- Coach
- Team Members' Roles and Impact on Classification
- Position Management
- Transition of Supervisory Roles and Functions
- Where to Go for Help
- Example: Team-Based Position Description Addendum
- Example: Proposed Duties, Self-Managed Team Representative
- Example: Field Servicing Office Contract for Responsibilities
- Example: Human Resources Operations, Transition of Supervisory Function to Self-Directed Work Teams
Section E--Selection and Reassignment
- Introduction
- Vacancy Announcements and KSA's
- Team-Based Selection Criteria
- Example KSA's for Team Members
- Example KSA's for Leaders/Coaches
- Team's Role in the Selection Process
- Selecting Positional Leaders
- Career Promotions
- Interviews
- Behavioral Event Interview
- Where to Go for Help
- Example: Field Servicing Office Self-Managed Team Career Ladder Promotion Evaluation
Section F--Performance Management
- Introduction
- What's Different in a TBO?
- Developing Performance Elements and Standards
- Elements and Standards Common to Teams
- Evaluating Employee Performance
- Sources of Input for Ratings
- Soliciting Input for Ratings
- Direct Input to a Rating
- Indirect Input to a Rating
- Accountability and Confidentiality Issues
- Who Signs the Ratings?
- Mid-Year Reviews and Annual Performance Rating Meetings
- Office of Personnel Management Benchmark Approaches for Evaluating Team Performance
- Example: Human Resources Operations 360-Degree Performance Management Process
- Example: Field Servicing Office Team-Based Elements and Standards
- Example: Field Servicing Office Teamwork Performance Element
Section G--Awards and Recognition
- Purpose of Awards
- Team Involvement in the Awards Process
- Emphasis on Team Accomplishments
- Individual Awards in a Team
- Fostering Fairness in Awards
- Team-Based Awards: Gainsharing
- Where to Go for Help
- Example: Awards Authority Design
- Example: Human Resources Operations Awards Process
- Example: Human Resources Operations Gold Star Award
Section H--Conflict Resolution
- What's Different About Conflict in a TBO?
- Sources of Team Conflict
- Parties Involved
- Norms for Dealing with Conflict
- Examples of Norms from VS/CEAH
- Outside Assistance
- Where to Go for Help
- References
- Example: Resolving Interpersonal Conflict PPQ Northeastern Region
- APHIS Conflict Prevention and Resolution (CPR) Program
Last Modified: December 13, 2007