Phytosanitary Certificate Issuance and Tracking System
eAuthentication User ID and Password contact information
Passwords: If you are experiencing problems logging in or changing your eAuthentication password please contact the APHIS eAuthentication Help Desk at 1-866-794-2827 (919-855-7888, international). They can reset your password and provide other assistance.
Important: Contact the APHIS eAuthentication Help Desk before your third failed log-on attempt. Otherwise, you will need to wait 1 hour before the password can be reset.
Additional Assistance: Users experiencing eAuthentication problems that involve more than password and user ID issues must still work through the USDA eAuthentication Help Desk. That number is 1-800-457-3642 or email eAuthHelpDesk@ftc.usda.gov. For more information on eAuthentication, please visit http://www.eauth.egov.usda.gov/index.html.
Last Modified: July 7, 2011