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Permitting Technical Support


Import/U.S. Transit Questions

Questions regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports:

Plants and Plants Products:
Telephone Number: 301-851-2046 or Toll free: 1-877-770-5990
E-mail: Plantproducts.permits@aphis.usda.gov

Pest Permits and Noxious Weeds:
Telephone Number: 301-851-2357 or Toll free: 866-524-5421
Email: Pest.Permits@aphis.usda.gov

Animals Products:
Telephone Number: 301-851-3300, Option 1
Fax Number: 301-734-8226
Email: AskNIES.Products@aphis.usda.gov

Live Animals:
Telephone Number: 301-851-3300, Option 2
Fax Number: 301-734-4704
Email: VS.live.animals.import.export @aphis.usda.gov

Select Agents, Organisms and Vectors:
Telephone Number: 301-851-3300, Option 3
Fax Number: 301-851-2239 
Email: ov@aphis.usda.gov
Email: AgSAS@aphis.usda.gov

Genetically Engineered Organisms:
Telephone Number: 301-851-3930
Email: biotechquery@aphis.usda.gov

Export

Plant Export Questions
Telephone Number: 301-851-2309
Email: PPQExportServices@aphis.usda.gov

Animal and Animal Product Export Questions
Telephone Number: 301-851-3300, Option 1 (animal products) or Option 2 (live animals)
Email: AskNIES.Products@aphis.usda.gov

Pet Travel

Pet Travel Questions
Telephone Number: 301-851-3300
Email: VS.live.animals.import.export@aphis.usda.gov

User IDs and Passwords

Locked Account

If you are unable to reset your password online and are receiving a message such as:

  • Your USDA eAuthentication account has been disabled due to inactivity  
  • You cannot access your account at this time  
  • eAuthentication Status – Account Expired

Contact the eAuthentication Helpdesk to have your account unlocked:

Technical problems with the ePermits system

The ePermits Help Desk is open Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Standard Time, excluding Federal holidays.

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