Transit Incentive Program
Section D - TranServe Electronic Fare Media (EFM) Debit Card
| What is the TranServe EFM Debit Card?
The TranServe EFM Debit Card is a VISA branded electronic fare media card provided by the U.S Department of Transportation.
| Who receives the TRANServe Debit Card?
HQ Employees who use modes of transportation other than Metro rail/bus OR those who use a different mode of transportation in addition to Metro REQUIRE Split Benefits.
Non-HQ Employees will receive a debit card to Purchase their transit subsidy unless their transit company does not accept the TranServe Debit Card. In this case, the employee will receive vouchers.
|When can participants begin using the Debit Card?||
Funds will be loaded to the Debit Card and available for use on the 10th of each month. Participants will be able to use the funds through the 9th of the following month.
| How can participants check their Debit Card balance?
||Participants can check their account information by calling Metabank at 1-800-341-6700 or 1-800-341-8300 (for the hearing impaired). Participants will also need their debit card number and PIN.|
|What do participants do in the event of a lost, stolen or damaged debit card?||In the event a Debit Card is lost or stolen the participant must notify Metabank Customer Service at 1-800-341-8300 to have their card cancelled.
| How do I get a replacement debit card if my card was lost or stolen?
||If your Debit Card is lost or you need a replacement card for another reason, you must contact Metabank Customer Service at 1-800-341-8300 to initiate the replacement card process. Participants will also need their debit card number and PIN.|