Complete VS Form 4-9 (Request for Reagents), following the instructions included with the form, and submit:
By fax: (515) 337-7402
National Veterinary Services Laboratories
P.O. Box 844
Ames, IA 50010
By Email: Email your completed VS Form 4-9 (Request for Reagents) to: NVSL_concerns@usda.gov
Note: Orders will not be accepted by telephone.
For questions regarding the reagent ordering process, please call (515) 337-6200 or send an e-mail:NVSL_concerns@usda.gov.
When ordering reagents subject to a fee, payment must be included with the order unless an account is already established with the USDA. Click here for more details.
Shipping Details and Fees
Most reagents are shipped within 10 working days. Some reagents are produced at the time of order, which may extend the shipping date beyond 10 working days.
Standard shipping fees apply for all non-program reagents:
Upon receipt of reagents, check the contents of the shipment against the original order and information on the packing list. If discrepancies occur, immediately call the User Fee Help Line at (515) 337-6200.
This is intended to be a basic guideline for transport permits required for domestic (within the United States) shipment of reagents and proficiency tests. International shipment of reagents may require additional permits, and the laboratory should be contacted at email@example.com or (515) 337-7266 for more information.
Shipment of certain reagents, including live agents, requires VS “Permit to Import Controlled Material or Transport Organisms or Vectors or Animal Products and By-Products”. These permits can be obtained by filling out VS Form 16-3 found on the National Center for Import and Export webpage. If you are unsure whether the reagents or proficiency tests require a permit, please contact us at firstname.lastname@example.org or (515) 337-7266. Make sure you have the name and reagent code of the reagents available.
Some live agents require additional permits:
Click to view Material Safety Data Sheets for reagents shipped by the NVSL.